Refund policy
RETURN/EXCHANGE POLICY
EMAIL RESPONSE TIME DURING HOLIDAYS: TIME 48-72 HOURS
BLACK FRIDAY, CYBER MONDAY AND ANY OTHER STOREWIDE SALES ARE FINAL SALE
RETURN ADDRESS: (ONLY DEFECTS AND INCORRECT ITEMS CAN BE RETURNED BACK, NO SIZE/COLOR EXCHANGES DUE TO COVID).
7909 Oxbow Way
San Antonio, TX, 78254
Important: The post office may be experiencing delays and slower shipping times due to COVID.
Refunds: No refunds or cancelations are issued. This is clearly stated at checkout before paying. Store Credit Only. Please be advised, any items returned with stains or damages will be sent back to you. No credit or refund will be issued.
DEFECTIVE ITEMS: IF YOU RECEIVED A DAMAGED/DEFECTIVE ITEM, YOU MUST CONTACT US WITHIN 48 HOURS OF RECEIVING THAT ITEM. WE WILL ISSUE YOU A PREPAID RETURN LABEL FOR YOU TO MAIL BACK THE DEFECTIVE ITEM. STORE CREDIT AND/OR A REPLACEMENT WILL BE ISSUED.
The following items are all FINAL SALE:
-SALE or clearance items
-Bodysuits
-Lingerie
-White Clothing
Processing time for Returns is 5-7 business days.
Exchanges: We currently do not accept exchanges.
Will I receive a prepaid shipping label? We do not provide shipping labels for returns or exchanges, unless you received a wrong/damaged item as per our fault.
How should I ship my item? When returning an item, we recommend using USPS Flat Rate Shipping or First Class Package as it is the most affordable shipping option and comes with a tracking number.
Is there anything I should include in the return? Please include the name used when placing the order, as well as the order number.
Who do I contact regarding my order? All order inquiries should be made to: info@sensyous.com. Please do not DM or leave comments on the Instagram Page.
Direct Messages will have a slower response rate due to high volume of DMs, it is easy for your DM to get lost and buried below all other messages.
How soon will I get a response? Email response time is 24-48 hours. (this excludes weekends).
I received the wrong item and need to send it back, am I still responsible for return shipping? We will provide you with a prepaid shipping label via email. All you have to do is drop off the incorrect item at your local post office. Once scanned by the post office, we will send out the correct item.
My package shows Delivered but it is nowhere to be found. What now? Please note, we are not responsible for any lost or stolen packages! If you believe your package may have been lost or stolen, please contact your local post office for further investigation. You can also file a missing package claim with the USPS. Visit their website for more information.